Seat-based pricing FAQ (international)

Note

This article applies to firms outside the US and Canada on seat-based pricing (legacy). If your firm is in the US or Canada, see common questions about seat-based pricing there .

Find answers to common questions about seat-based pricing and managing your seats.

1. How does seat-based pricing work?

Outside the US and Canada, seat-based pricing has one plan. It includes all TaxDome features, support, and training sessions.

Seat-based pricing works on a one-seat-per-user basis. You purchase seats and assign them to team members as needed.

Available seat types:

• Full-term seats: 1-year, 2-year, or 3-year billing cycles with multi-year discounts. All full-term seats share the same renewal date.
• Monthly seats: billed monthly from the purchase date.

The firm owner must have a full-term seat. Team members can have full-term or monthly seats.

Seat prices depend on the country where your firm is based:

2. Can I purchase seats with different billing cycles for my team members?

You can combine full-term seats with monthly seats in your subscription. However, all seats of the same type automatically align to a single renewal date:

• Additional full-term seats align to your existing full-term renewal date.
• Additional monthly seats align with the renewal date of your existing monthly seats. For example, if your monthly seats renew on February 1 and you add another monthly seat on January 16, you’re charged for 15 days (the time remaining until February 1). Both monthly seats then renew together on February 1.

3. Can I transfer seats from one team member to another?

You can swap seats between team members . Both team members can immediately exchange their seat types without needing available seats.

4. How are seats I add later priced?

When you add seats for new team members, they automatically align to the renewal date of existing seats of the same type. You pay a prorated amount based on the time remaining until that renewal date.

For example:

• If your renewal date is January 1 and you add a full-term seat on February 1, you’re charged for 11 months of service. All full-term seats renew together on your original renewal date.
• If your monthly seats renew on February 1 and you add another monthly seat on January 16, you’re charged for 15 days (the time remaining until February 1). Both monthly seats then renew together on February 1.

5. Can clients access the portal after the firm’s subscription expires?

For clients to access the portal, at least one active subscription must be maintained—specifically, the firm owner’s full-term seat.

The portal securely stores sensitive documents for both your firm and your clients, so an active subscription ensures continued access and data security.

6. Can I reduce my seats?

You can schedule a seat reduction for your next renewal date. Scheduled changes appear as alerts on the Plan overview tab.

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